E-tiquette Don’t hit send yet! Read this to avoid common mistakes.

Avoid being confusing, unprofessional, or even insulting by following the advice of Peggy Duncan, author of Conquer E-Mail Overload With Better Habits, Etiquette, and Outlook.

  1. When Do I use the CC line? To help separate the people who need to respond from those recipients you want to just inform.
  2. What should go in the subject line? Be as specific as possible.  If you’re telling someone that a scheduled time has changed, write “Today’s meeting is now at 2 p.m.” in the subject line.
  3. Is it okay to use emoticons? Smiley faces aren’t appropriate.  If you wouldn’t put it on company letterhead, don’t do it in email.
  4. When do you hit reply all? Almost never.  To avoid junking up other people’s inboxes, reply only to those who need the answer.
  5. When do I send a follow-up email? Allow 24 to 48 hours for a response.  But don’t be shy about calling someone–especially if it’s urgent.


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