Your most significant competitive advantage.
Skilled employees are a company’s most valuable asset. Investing in your talent drives sustainable growth.
- 1 to 5 day workshops
- On site or open enrollment
- Entry level to senior management
What could your organization achieve with the right training?
Every organization has productivity issues, and many stem from skill gaps. Our workshops fill those gaps with interactive, energizing training, customized to your organization.
Attendees practice skills they can use immediately, which gives them the motivation to start improving right away.
Concrete skills every organization needs
Effective Communication
- 16 hours
- Classroom
Participants examine how value is created and lost through communication. A workstyle survey before class shows how they and others are likely to communicate.
What you will learn
- Use the three levels of listening and anticipate miscommunication
- Communicate complex ideas clearly
- Use emotional intelligence to collaborate better
- Share your strongest ideas in person, virtually and in writing
- Meet the diverse needs of others
Modules
- Collecting wisdom
- Understanding and using your own and others’ workstyles
- The three levels of listening
- It’s time we talk: communicating strong thoughts and feelings
- Miscommunication in organizations
- Excellence in communication
Who should attend
Everyone, from executives to new employees.
Leading Without Authority
- 24 hours
- Virtual or classroom
Leadership is influencing others to act when they have no obligation to. True leaders accomplish extraordinary things without a formal title.
What you will learn
- Build influence through relationships and results
- Flex your style to build rapport
- Communicate in ways that motivate others to act
- Lead regardless of title or authority
Modules
- Leadership is influence
- Creating influence
- Communicating with influence
- Influencing with a compelling vision
Who should attend
Senior employees, committee chairs, team leads, project managers, supervisors, managers and directors.
Success in Critical Situations
- Classroom
An intensive, highly interactive course on the psychology of critical situations, with team exercises that connect the theory to everyday work.
What you will learn
- Use the DiSC Profile to understand yourself and others
- Learn the individual and team attributes needed to function well
- Critique past performance to improve future performance
- Recognize and manage stress in yourself and others
- Build and maintain situation awareness
- Recognize and break the error chain
Modules
- What is critical situation management
- Dimensions of behavior
- Teamwork
- Communication
- Resolving conflict
- Recognizing and dealing with stress
- Situation awareness
- Scenario analysis
Who should attend
Teams who work in stressful, critical environments, including informal teams formed to handle a situation.
Success in the Sandbox
- Classroom
Understand who your customers are and what they need, improve every interaction, recover when things go wrong, and resolve conflict.
What you will learn
- Recognize who your customers are and what they want
- Understand other people’s motivations and behaviors
- See the role communication plays in relationships
- Turn conflict into an opportunity to strengthen relationships
Modules
- Business relationships
- Behavior and perception
- Communication
- When things go wrong
- A call to action
Who should attend
Customer service and customer care professionals.
Operator technical training
Because of the dangers and complexity of chemical and process facilities, the people who run and maintain them must be exceptionally well trained, with the knowledge, skills and mindset to work safely and competently.
- Basic Operator Training (BOT)
- Process Safety Management (PSM)
- New hire fundamentals
- Plant operations
Quality training is a key predictor of quality results.
Our approach is practical and focused, sensitive to generational differences between newer and experienced team members, and tailored to the hurdles your team faces.
Speak with us.
Arrange a free discovery call to talk through your team’s skill gaps.